Exchange, Return & Refund Policy

We want you to shop with confidence, knowing that we’ve got your back if you’re not entirely satisfied with your purchase. Please note that our exchange policy does not apply to discounted products. For regular items, our exchange and return policy are governed by the following terms:

  1. General Conditions For orders shipped within Bangladesh:
  • Products must be returned to us within 15 days of the purchase date using our contact information.
  • Please ensure you have the invoice or receipt for the product when returning it.
  • The value of the exchanged product must be equal to or higher than the original purchase price.
  • If you wish to exchange for a higher-value product, the price difference must be paid.
  • Returned products must be unused with original tags attached. Damaged products without the invoice may not be accepted for exchange or return.
  • Upon successful return, we will ship the correct product to you if available in our stock.

For orders shipped outside of Bangladesh:

Cholmama currently does not offer exchange and return services for products shipped outside Bangladesh. However, we are working to extend these services to our international customers.

  1. Return Conditions Here are the conditions for returning any products purchased from Cholmama:
  • Major quality defects confirmed by Cholmama.
  • Damages occurring during shipment.
  • Products lost during shipment.
  • Receipt of wrong products, including color, size, or quantity mismatches.
  1. Refund Conditions The refund amount for returned products will include the order amount and VAT. No shipping charges will be credited for exchange or return orders.
  2. Product Return Address Section-29/11, Block-C, Tajmahal Road, Mohammadpur, Dhaka-1207

For any queries, please contact us at +8801991651958 (10 am- 8 pm during business days).